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Join a Team Where Values Drive Vision
Accountability
Empower your career journey by owning your impact. At PPOk we believe in the strength of accountability.
Excellence
Pursue excellence every day in a nurturing environment focused on setting new benchmarks and exceeding them.
Integrity
Be part of a team that never compromises. Integrity is the foundation of our success and your growth.
Loyalty
Build a career in a loyal family, where every individual's journey contributes to collective triumphs.
Passion
Fuel your passion. Work with us to drive change and innovate with a team that believes in the power of enthusiasm.
Respect
Join a workplace where respect is paramount—empowering each voice to be heard and valued.
Are you ready to align your career with these values?
Explore opportunities with PPOK and make a meaningful impact!
We’re Here to Make Your Career Brighter
We believe in fostering an environment where innovation thrives and every team member is empowered to reach their full potential. Joining the PPOk family means stepping into a culture that values diversity, collaboration, and personal growth. Here are a few reasons why you should consider becoming a part of our team:
Commitment to Innovation
We are at the forefront of integrating cutting-edge technologies to solve real-world problems. You'll have the opportunity to work with advanced AI solutions and contribute to projects that push the boundaries of what's possible.
Collaborative Environment
Our open-door policy and team-oriented approach ensure that every voice is heard and every idea counts. Collaboration across departments drives our success and creates a fulfilling workplace.
Career Growth Commitment
We are committed to your growth, offering strategic career pathways, mentorship, and a focus on promoting from within. Our tuition reimbursement program supports your development, providing the resources to advance your career.
Comprehensive Benefits
We offer a competitive compensation package that includes health benefits, dental, visions and 401K, and flexible work arrangements to support you both personally and professionally.
Inclusive Culture
As an Equal Opportunity Employer, we are committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Impactful Work
Join us to make a difference. We are passionate about the work we do and the positive change it brings to our clients, community, and industry.
Open Positions
At this time, there are no open roles. We encourage you to visit this page periodically for updates. Alternatively, you may forward your CV/Resume to ppok@ppok.com, and our team will review it should a relevant position open in the future.
Take the next step in your career journey with PPOk.
Together, let's create a brighter future.
Operations Analyst
Essential Job Functions
Analyze standard and customized PBM coding requests and work with internal teams to obtain accurate and complete plan documentation needed to code client intent into the pharmacy claim adjudication system in a timely manner.
Implement new and maintain existing client hierarchies, benefit plans, pricing, formularies, and networks in the pharmacy claim adjudication system, consistent with the direction and intent set forth by the client or MaxCare.
Maintain the MaxCare formularies and clinical program offerings in the pharmacy claim adjudication system.
Perform pre- and post-implementation claim testing and other configuration quality reviews to ensure accurate claim adjudication and adherence to standard and custom design requirements.
Identify discrepancies, inaccuracies, and unintended consequences, and take corrective action.
Research and respond to claims processing and system configuration inquiries from internal departments.
Proactively identify setup service issues and escalate to Operations Director for immediate review and resolution.
Accurately configure non-adjudicated services and fees across multiple systems.
Support QA and Audit staff and functions.
Project Management.
- Date: September 2026
- Job Type: Full-time
- Location: Remote
- Schedule: Monday to Friday
- Supplemental Pay: Bonus pay
- Perform other duties and projects as required by management
- Complete department or corporate projects as assigned
- Associates degree or equivalent combination of education and job-related experience.
- Requires at least 5 years of experience in pharmacy benefits or pharmacy/medical processing experience.
- Strong understanding of pharmacy benefit plans including copays and out-of-pockets, drug coverage, accumulators, pharmacy network, billing/payment methodologies, formulary, and PBM industry standards
- Prior PBM experience in a benefit configuration/setup role.
- Experience in claim testing and quality assurance.
- Knowledge of PBM configuration system(s)
- Strong follow-through on projects and deliverables.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Good interpersonal skills: able to work well with a wide range of people.
- Strong organizational and time management skills.
- Demonstrate dependability through good attendance and adherence to timelines and schedules.
- Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
- Strong sense of customer service.
- Strong proficiency in MS Office applications.
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Paid time off
Do you have standard and custom system coding, maintenance, and quality assurance experience in a pharmacy claim adjudication system?
We are seeking an individual with direct experience related to standard and custom plan designs, pricing, clinical programs, and pharmacy networks.
The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
Apply Now!
Customer Service Manager
Summary:
This position leads MaxCare’s Customer Service function, owning the member experience, team performance, and service standards as the department scales. The Customer Service Manager builds and sustains the high-touch, member-first service that differentiates MaxCare, ensuring members receive timely, accurate, and empathetic support across every contact. Team performance, service quality, and member satisfaction will be key elements of success.
- Date: September 2026
- FSLA: Exempt
- Reports to: Director of Operations, MaxCare
Team Leadership & Development
- Lead, coach, and develop the customer service representative team.
- Manage staffing, scheduling, and daily call and contact coverage.
- Train new representatives on MaxCare plans, systems, and service standards.
- Conduct performance reviews, set individual goals, and support career growth.
Service Quality & Operations
- Own service-level, quality, and member-satisfaction (CSAT) metrics.
- Handle escalated member issues and resolve complex cases.
- Establish and continuously refine escalation and quality-assurance processes.
- Monitor contact volume and adjust staffing to maintain service levels as membership grows.
Member Experience & Cross-Functional Support
- Build and sustain MaxCare’s high-touch, member-first service culture.
- Partner with Clinical, Operations, and Client Services to resolve member issues and improve the experience.
- Educate members on their benefit, prior-authorization status, and cost-saving options.
- Provide regular feedback to management regarding member needs and emerging trends.
Perform other duties and projects as required by management (from attached list or as amended from time to time).
- EDUCATION:
- Bachelor’s degree in business administration, healthcare management, or a related field; or an equivalent combination of education and experience.
- EXPERIENCE:
- Three plus years in customer service or member services.
- At least two years in a supervisory or team-leadership role.
- PBM or pharmacy benefit industry experience preferred.
- Specialized accreditation
- National Pharmacy Technician Certification preferred.
- Strong understanding of pharmacy benefit plans, member services, and the healthcare industry.
- Excellent interpersonal and communication skills.
- Strong leadership, team management, and coaching skills.
- Proven ability to own and improve service-level, quality, and satisfaction metrics.
- Workforce planning, scheduling, and escalation management.
- Calm, empathetic, and member-focused under pressure.
- Analytical mindset with the ability to translate service data into actionable improvements.
- Proficiency in claims/benefit and contact-center software and tools.
- Demonstrated success in managing staff in an environment of multiple projects and priorities.
This work is sedentary and may involve occasional bending, squatting, kneeling, and stooping. It requires good finger dexterity, feeling, and frequent repetitive motions, as well as the ability to talk, hear, and maintain visual acuity. Occasional travel to other sites may be required.
- Office environment.
- Remote work environment: This position is eligible for remote work based on remote work qualifications and maintaining high quality productivity.
- Driving to office or other sites as needed.
MaxCare Prescription Benefit Services is redefining pharmacy benefit management. We provide clients with the knowledge, clarity of options and flexibility they need to effectively manage pharmacy benefits. We focus on developing programs, services and processes that are clinically based, member-focused, and aligned for all stakeholders. MaxCare delivers an innovative mix of market expertise, information technology, and specialty pharmacy offerings. We serve the needs of health plans, unions, third-party administrators (TPAs) and self-insured employers.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
Apply Now!
Clinical Services Director
Summary:
The Clinical Services Director is responsible for the management and coordination of clinical programs within MaxCare. This role oversees clinical services personnel, optimizes daily prior-authorization workflows, assigns client-specific reporting and inquiries, and implements quality assurance and quality-improvement strategies across MaxCare’s clinical programs.
- Date: September 2026
- FSLA: Exempt
- Reports to: Vice President, MaxCare
Departmental Leadership & Strategy
- Set the clinical services department’s strategic goals, mission, and vision annually to align with MaxCare’s strategic goals, mission, and vision.
- Continuously assess, evaluate, and communicate clinical services personnel’s performance against individual and departmental goals and their job descriptions.
- Oversee clinical pharmacists and technicians regarding work performed and administered within MaxCare’s clinical programs.
Clinical Program & Utilization Management Oversight
- Support the clinical services team in the review and decision of prior-authorization requests based on clinical criteria, per national, state, and internal MaxCare standards.
- Develop and maintain drug utilization management programs and policies, guidelines and criteria governing prior authorizations, appeals, quantity limits, step therapies, age/gender limits, and other clinical programs.
- Implement quality assurance and quality-improvement strategies for MaxCare’s clinical programs.
- Continuously evaluate ways to streamline and improve the quality of the drug utilization management process.
Client Consultation & Industry Trends
- Work with the account management and sales team to provide clinical program consultation and recommendations to clients for benefit implementation.
- Collaborate with clients and account managers to design custom management programs, including cost-savings analysis, claims-data analysis, and clinical recommendations.
- Stay current with emerging trends in formulary utilization-management strategies and the broader healthcare industry.
- Assist in the training and mentoring of pharmacy students, interns, and/or residents.
- Perform other duties and activities as determined by the PPOk Chief Executive Officer or MaxCare Vice President, to support, advocate, and promote independent pharmacy.
- CREDENTIALS
- Active pharmacist licensure in good standing with the State Board of Pharmacy, no restrictions, and graduation from an accredited college of pharmacy.
- Residency trained plus a minimum of one year of clinical experience (or, without residency, a minimum of three years of clinical experience).
- Active pharmacy preceptor license.
- EDUCATION
- Doctor of Pharmacy or B.S. Pharmacy degree from an accredited university.
- EXPERIENCE
- Clinical knowledge in pharmacy benefits management, managed care, or clinical practice settings.
- Proficiency in critical literature evaluation and evidence-based medicine principles.
- Highly developed leadership, team-management, and project-management capabilities.
- Strong knowledge of healthcare regulations and standards.
- Demonstrated ability to optimize workflows for efficiency and quality.
- Familiarity with prescription benefits claims processing and formulary design.
- Knowledge of the Medi-Span data system, including the GPI drug classification system.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Customer-service orientation and commitment to professionalism.
- Proficiency in Microsoft Office and relevant data-analysis tools.
- Strong organizational and time-management skills.
This work is sedentary and may involve occasional bending, squatting, kneeling, and stooping. It requires good finger dexterity, feeling, and frequent repetitive motions, as well as the ability to talk, hear, and maintain visual acuity. Occasional travel to client locations and other sites may be required.
- Office environment.
- Remote work environment: This position is eligible for remote work based on remote work qualifications and maintaining high quality productivity.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MaxCare Prescription Benefit Services is redefining pharmacy benefit management. We provide clients with the knowledge, clarity of options and flexibility they need to effectively manage pharmacy benefits. We focus on developing programs, services and processes that are clinically based, member-focused, and aligned for all stakeholders. MaxCare delivers an innovative mix of market expertise, information technology, and specialty pharmacy offerings. We serve the needs of health plans, unions, third-party administrators (TPAs) and self-insured employers.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
Apply Now!
PPOK Inside sales Account Manager
Summary:
PPOk (Pharmacy Providers of Oklahoma) is an industry-leading pharmacy services organization providing a suite of business & data solutions that benefits our pharmacy members through technology solutions that has direct impact on our pharmacy customers.
- Date: September 2025
- FSLA: NON-EXEMPT
- Reports to: VP Sales, PPOK
The Inside Sales Account Manager is a forward-thinking, relationship-driven professional who thrives on sales, communication, and connection. This role is about meeting quotas, building trust, and creating long-term partnerships with hospices and pharmacies. The right person will love engaging with people, listening, presenting solutions, and turning conversations into results that matter.
This position is ideal for someone who sells with head and heart, enjoys meaningful engagement, and finds energy in connecting with clients while driving measurable business growth.
Position is responsible for the following duties and responsibilities:
- Lead Generation: Identify and qualify potential clients through research, networking, and cold calling.
- Quota Achievement: Meet and exceed monthly and quarterly sales quotas through consistent prospecting, follow-up, and closing.
- Sales Presentations: Conduct virtual sales presentations and product demonstrations to prospective clients.
- Relationship Building: Develop and maintain strong relationships with existing clients, ensuring their needs are met and identifying opportunities for upselling.
- Sales Reporting & Pipeline Management: Maintain a healthy, active pipeline, accurately forecast results, and prepare sales reports to track progress against targets and KPIs.
- Collaboration: Work closely with the marketing, customer service, and product development teams to ensure a seamless client experience.
- Market Awareness: Stay informed about industry trends, competitor activities, and new product developments to effectively position PPOK’s offerings.
- Customer Success & Service: Provide onboarding support, product training, and serve as a trusted liaison for pharmacies, ensuring clients receive the service and solutions they need to succeed.
- Education: Bachelor’s degree in Business, Marketing, or a related field. Preferred; an equivalent combination of education and related sales experience will also be considered.
- Experience: 3+ years of proven experience in inside sales, preferably in the healthcare, pharmacy, or SaaS/Technology Solutions.
- Skills: Excellent written, verbal, and presentation skills—you thrive on communication.
- Proven ability to close deals and manage multiple priorities.
- Proficiency with CRM tools, Microsoft Office Suite, and virtual meeting platforms.
- Organized, motivated, and resilient in achieving goals
- Other Requirements:
- Valid driver’s license and clean driving record.
- Ability to work remotely and travel up to 5% of the time, including overnight stays.
- Competitive base salary + bonus/commission structure designed to reward quota achievement and overall business impact.
- Competitive base salary + bonus/commission structure designed to reward quota achievement and overall business impact.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.