Join Our Team

Position is responsible for the following duties and responsibilities: 

• Assisting customers to resolve support issues related to the company’s PPE and other provided services.

• Responding to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.

• Resolving problems and communicating solutions to customers.

• Using company applications or databases to research possible solutions for reported issues or problems.

• Collecting, analyzing, interpreting, and summarizing claims data as required for network services to include customer follow up.

• Ensuring weekly and/or monthly customer reports are accurate and delivered in a timely manner.

• Daily support of Rx Linc’s ePrescribe service working with vendors and customers alike.

• Monitoring CSRs on company services/products from clients or vendor partners.

• Summarizing, generating, or reviewing weekly and/or monthly reports to be provided to management for review.

• Effectively communicating with pharmacy staff, generating rapport and a positive customer experience.

• Working with new pharmacies in obtaining vendor specific documents/agreements for enrollment in RxLinc Services.

• Working with vendor partners to establish RxLinc services for new pharmacies and/or pharmacy groups.

• Promoting the benefits and value of company products & services to Rx Linc clients.

• Assisting with ePrescribe program testing & readiness reviews.

• Working with network partners to review ePrescribe product services/cases.

• Successful completion of pharmacy outreach projects as assigned.

• Adequately documenting pertinent customer conversations in the company database.

• Understanding when an issue needs escalation and providing appropriate description of issue to management.

• Demonstrating a competence to accurately complete assigned routine daily, weekly, monthly, quarterly, or assigned recurring responsibilities.

• Gathering information from end users to define work problems associated with company programs and services.

• Checking programs to ensure the programs produce the desired results and that identified errors have been corrected.

• Establishing and maintaining an effective follow-up system to ensure problems are promptly solved.

• Providing input on procedures and process improvements.

• Performing other duties and projects as requested by management. 

Positiion’s minimum requirements:

• A results-oriented person with 3-years of related pharmacy technician experience, or a satisfactory combination of customer support and pharmacy-related experience.

• Possess and demonstrate the ability to effectively follow oral/written instructions, analyze data, apply good fact-finding skills to solve relevant and related pharmacy problems associated with services provided to subscribers, and to identify customer informational needs and their appropriate solutions.

• Above average proficiency in PC applications which include: Microsoft Windows, word processing (Word), spreadsheets (Excel), presentation software (Powerpoint), email (Outlook) and file management skills. Able to learn company-specific applications.

• Strong Communication skills

• Ability to accurately multitask and work in a fast-paced environment.

• Self-motivated and results driven

• Possess and apply good error checking skills.

• Possess and effectively apply good diction to above average customer service and communication skills.

• Ability to work with minimal supervision, in a team environment, and to be able to prioritize projects and devote time to projects according to priority.

• Strong verbal and written communication skills.

• Actively participate in team meetings and effectively work in a team environment.

• Above average interpersonal skills: able to work well with a wide range of people.

• Above average organizational and time management skills.

Physical requirements:

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

• Frequent lifting (up to 10 pounds of paper supplies or minor office equipment). 

• Normal office environment, hybrid, or the option of full time telework if approved.

• Some work travel, specifically an annual company retreat, will be required.

• Afterhours (Weekend or holiday) on-call coverage as elected or assigned.

Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.